To be honest, the effect of latency on satellite internet speeds has been exaggerated. Our satellites are in orbit a bit more than 22,000 miles above the Earth, but the speed of light is approximately 186,282 miles per second. The reason older versions of satellite Internet service were slow had more to do with the technology available at the time than latency.
That said, our new Exede service incorporates new, ground breaking web acceleration technology which dramatically speeds up page load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much snappier web browsing experience. The combination of ViaSat-1, our web acceleration technology, and all new home equipment make Exede Internet an incredibly enjoyable experience for our customers.
We will continue to roll out enhanced services, such as VoIP, over time.
There are some games that will not perform well over Exede, or any satellite Internet service. This is due to latency and the laws of physics, because the signal has to travel 22,000 miles up to the satellite and 22,000 miles down to Earth again. The types of games that will NOT work well are “fast twitch” or “first-person shooter” games like Call of Duty, Modern Warfare, Halo series, Xbox Live, etc.
The types of games that usually WILL work just fine are “turn-based” games (Farmville, Draw Something, Words With Friends, chess, backgammon, board game simulations, etc.) and many arcade-style games. Many people play these games on smart phones or tablet devices, which generally work great, too.
Here’s the rule of thumb: if the game requires you to shoot someone else before they shoot you, or something similar, it probably won’t work well on Exede. Most other games will be just fine.
Our network of certified professional installers quickly and efficiently install equipment and activate the Exede internet service at your chosen location. The satellite mini-dish is about 30 inches x 28 inches (w x h) and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via an Ethernet connection.
Installation requires an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly. Self-installation is not offered.